delivery

At AMBREYE, we aim to process and deliver your order quickly and safely. Please review the details below before placing your order.

order processing time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

delivery area

We currently ship exclusively within the European Union (EU). Orders placed with delivery addresses outside the EU cannot be fulfilled and may be cancelled. If payment has already been received, it will be refunded as required by applicable law.

delivery times

Poland: Delivery typically takes 2–5 business days from the date of dispatch.

Other EU countries: Delivery usually takes 5–6 business days from the date of dispatch, depending on the destination.

Delivery times are estimates and may vary due to courier delays, peak seasonal demand or other factors beyond our reasonable control. These estimates do not limit any statutory rights you may have if your order is delayed or not delivered.

shipping costs

Shipping costs depend on the delivery destination. The following rates apply to deliveries within the European Union:

The PLN amounts are the listed shipping prices. EUR amounts are approximate and provided for information only. The final shipping cost and currency applicable to your order will be displayed at checkout before you complete your purchase.

tracking your order

Once your order has been shipped, you will receive an email confirmation with a tracking number and instructions on how to monitor your parcel’s status, where tracking is available.

delivery rules

Please ensure that your shipping details are correct when placing your order.

If a parcel is returned to us due to an incorrect address, non-collection or refusal of delivery, please contact us at contact@ambreye.com so that we can determine the appropriate next steps. Any additional shipping or redelivery costs will be assessed according to the circumstances and applicable law.

Parcels sent to parcel lockers or marked cash on delivery will not be accepted unless this delivery method has been expressly offered and confirmed by AMBREYE.

delayed or missing parcels

If your parcel is delayed, appears to be lost or has not arrived within the expected delivery period, please contact us at contact@ambreye.com and include your order number. We will assist with checking the shipment and contacting the carrier where necessary.

Nothing in this policy excludes or limits your statutory rights concerning delayed delivery, non-delivery, withdrawal from a contract or refunds.

returns and refunds

Information about the right to withdraw from a purchase, return procedures, return shipping costs and refunds is provided in our Returns Policy, available on the AMBREYE website.

Where a consumer exercises the statutory right of withdrawal, delivery charges will be refunded in accordance with applicable law, including the rules concerning the least expensive standard delivery option offered by the store.

contact information

For any shipping-related questions, please contact us at contact@ambreye.com.

AMBREYE

IMAGE SILVER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA

Address: ul. Sucha 20, 80-531 Gdańsk, Poland

NIP: 9571082585

KRS: 0000593553

REGON: 363295273

Telephone: +48 666 219 219