about product
What metals are used in your jewellery?
All our jewellery is crafted from high-quality 925 sterling silver. Some pieces also feature gold plating over 925 silver, offering a luxurious finish while maintaining durability.
Is the amber natural?
Yes, all amber used in our jewellery is 100% natural, carefully selected to ensure its beauty and authenticity.
Is your jewellery hypoallergenic?
Our jewellery is not specifically hypoallergenic. If you have sensitive skin, we recommend taking precautions and consulting with a dermatologist before prolonged use.
Does amber change colour over time?
Amber may slightly change its color if exposed to direct sunlight for prolonged periods. To maintain its natural hue, avoid excessive sun exposure.
product care
How do I clean amber jewellery?
Clean amber jewellery gently with a soft, dry cloth. Do not use ultrasonic cleaners, chemical solutions, or abrasive materials, as these can damage the amber’s surface.
Can I wear the jewellery while bathing or sleeping?
We do not recommend wearing your jewellery in water or while sleeping, as this may cause damage or accelerate wear over time.
How should I care for jewellery made with amber and precious metals?
Amber is a delicate natural material. Avoid exposing your amber jewellery to water, perfumes, lotions, or harsh chemicals. Store it in a dry, soft pouch or box to preserve its natural glow and prevent damage.
How should I store my jewellery to keep it from tarnishing or getting damaged?
Store your jewellery in a dry place with minimal exposure to moisture. Keeping pieces in separate soft pouches or lined jewellery boxes helps prevent scratches and tarnishing.
sizing & customization
How do I choose the right ring or bracelet size?
Please refer to the measurement guide available on our product pages to select the correct size. Accurate measurement ensures the best fit for your jewellery.
Can I order a product in a custom size?
At this time, we do not offer custom sizes for our products.
Can I order custom-made jewellery?
We do not offer custom-made jewellery. All pieces are available in the standard sizes listed on our website.
Do you offer engraving?
Engraving services are not available.
orders & shipping
What payment methods do you accept?
We accept a variety of convenient payment methods including Apple Pay, Google Pay, credit and debit cards, and Przelewy24 (including Blik).
How can I check the status of my order?
You can check the status of your order in your account on our website or by using the tracking link provided in your confirmation email.
Can I modify my order after placing it?
Unfortunately, once an order is placed, it cannot be modified. Please review your order carefully before completing the purchase.
What are the shipping options and costs?
Shipping options and costs depend on your location and the selected delivery method. Please see the checkout page for detailed options and pricing.
Do you ship internationally?
Yes, we offer international shipping. Delivery costs and times may vary depending on the destination.
How long does delivery take?
Delivery times depend on the shipping method and destination. Standard domestic orders typically arrive within [insert number] business days, while international deliveries may take longer. Exact estimates are provided at checkout.
Do you offer gift packaging?
Currently, we do not offer gift packaging.
contact us
If you haven’t found an answer to your question, please feel free to contact us.
