returns & exchanges

We hope you love your purchase. If you are a consumer and are not fully satisfied, you generally have the right to withdraw from your online purchase within 14 calendar days of receiving the goods, without giving a reason, subject to applicable law.

general conditions

You may inspect the goods to the extent necessary to establish their nature, characteristics and functioning. You may be liable for any diminished value resulting from handling the goods beyond what is necessary for such inspection.

Original packaging and tags are requested where possible, but their absence does not automatically exclude your statutory right of withdrawal.

returns (self-service via your account)

→ Log in to your Shopify account.

→ Go to Order History and select the items you wish to return, if the self-service return option is available.

→ Follow the instructions to submit your return request.

→ If you cannot submit your return through your account, email contact@ambreye.com within the withdrawal period. Include your order number and clearly state that you wish to withdraw from the purchase.

→ You may also complete the returns form available on our website in PDF format and attach it to your email. Using the form is not mandatory where applicable law does not require it.

→ Pack the items securely to avoid damage during transport.

→ Arrange and pay for the return shipment yourself, using a carrier of your choice. The customer is responsible for the direct cost of returning the goods, provided the customer was informed of this obligation before placing the order and applicable law permits it.

→ Send your parcel to:

AMBREYE
ul. Sucha 20
80-531 Gdańsk
Poland

Please keep your proof of postage.

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days from the day you informed us of your decision.

exchanges (via downloadable form)

→ Complete the [EXCHANGE FORM] 

available on our website, specifying the desired product, size or colour. Complete the form in your browser and download it.

→ Pack the items securely, preferably in their original packaging, and include the original tags where available.

→ Email the completed form and your invoice to contact@ambreye.com.

→ Send your parcel to:

AMBREYE
ul. Sucha 20
80-531 Gdańsk
Poland

Subject to product availability, AMBREYE aims to dispatch the replacement product within 3 business days of receiving and inspecting the returned goods.

For exchanges requested outside the statutory right of withdrawal, the customer is responsible for the cost of returning the original item. AMBREYE covers the cost of sending the replacement product once.

Exchanges are subject to availability and do not limit your statutory consumer rights.

return & exchange costs

The customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided the customer was informed of this obligation before placing the order and applicable law permits it.

For exchanges requested outside the statutory right of withdrawal, the customer is responsible for the cost of returning the original item. AMBREYE covers the cost of sending the replacement product once.

refunds

When a consumer exercises the statutory right of withdrawal, AMBREYE will reimburse all payments received, including the cost of the least expensive standard delivery option offered by the store, as required by applicable law.

We may withhold reimbursement until we have received the returned goods or the consumer has provided evidence of having sent them back, whichever occurs first, unless applicable law provides otherwise.

Refunds will be made using the original payment method unless the consumer expressly agrees otherwise and no additional fees are incurred as a result.

Refunds will be processed within the time limits required by applicable law, generally within 14 calendar days of receiving the consumer's withdrawal notice, subject to the rules on withholding reimbursement described above.

Additional delivery costs resulting from choosing a more expensive delivery method than the least expensive standard option may not be refundable.

complaints about faulty or damaged products

If a product is faulty, damaged or does not conform to the contract, please contact contact@ambreye.com. Include your order number, a description of the problem and photographs where helpful.

You may also complete the complaints form available on our website in PDF format and attach it to your email. Using the form is not mandatory where applicable law does not require it.

We will handle complaints in accordance with applicable consumer protection law. Where the statutory 14-day response deadline applies, we will respond within that period.

Your statutory rights concerning goods that do not conform to the contract are not affected by this policy.

contact

AMBREYE

Seller: IMAGE SILVER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA

Email: contact@ambreye.com

Telephone: +48 666 219 219

Address: ul. Sucha 20, 80-531 Gdańsk, Poland

NIP: 9571082585

KRS: 0000593553

REGON: 363295273