complaints
At AMBREYE, we carefully inspect our products before shipping. If you receive a product that is faulty, damaged or does not conform to the contract, you may submit a complaint in accordance with applicable consumer protection law using our [COMPLAINT FORM].
how to submit a complaint
To help us process your complaint efficiently, please provide the following information:
- Your order number
- A description of the problem
- Proof of purchase, such as an invoice or order confirmation, if available
- The product concerned by the complaint
steps to submit your complaint
→ Complete the [COMPLAINT FORM].
Fill it in using your browser and download the completed form.
→ Email contact@ambreye.com with the completed form, your order number and a description of the problem. You may also attach your invoice and photographs showing the issue, where helpful.
→ If returning the product is necessary, pack it securely to prevent damage during transport. Original AMBREYE packaging is preferred where available but is not mandatory.
→ If we ask you to send the product to us for inspection, please send it to:
AMBREYE
ul. Sucha 20
80-531 Gdańsk
Poland
We will inform you of the appropriate procedure for returning the product where necessary.
complaint review process
We will respond to your complaint within the period required by applicable law. Where the statutory 14-day response deadline applies, we will respond within that period.
If a product does not conform to the contract, your statutory remedies may include repair, replacement, a price reduction or withdrawal from the contract with a refund, depending on the circumstances and the requirements of applicable law.
The available remedy will be determined in accordance with applicable consumer protection law. A refund is not automatically available in every case as the first remedy.
important notes
A complaint will be assessed individually and in accordance with applicable law.
Damage caused by improper use, accidents after delivery or normal wear and tear may not constitute a lack of conformity of the product. However, each complaint will be assessed on its individual circumstances.
If a complaint is not accepted, we will inform you of the reasons. Any return shipping costs will be handled in accordance with applicable law and the circumstances of the case.
Submitting a complaint does not limit your other statutory consumer rights.
contact
If you have questions about submitting a complaint, please contact us at contact@ambreye.com.
