complaints

We carefully inspect each product before shipping. If you receive an incorrect, damaged, or defective item, you can submit a complaint using our [COMPLAINT FORM].

how to submit complaint

To help us process your complaint efficiently, please have the following ready:

Your order number
A description of the issue
Proof of purchase (e.g., invoice, order confirmation)
The product you are filing a complaint about

steps to submit your complaint

→ Complete the [COMPLAINT FORM] so we know exactly what happened. You need to fill out the form in your browser and download it.

→ Pack it up. Use the original Ambreye packaging if possible. If not, any sturdy and secure packaging will do — the most important thing is that your item travels safely back to us.

→ Email contact@ambreye.com with the completed form, your invoice and a few photos showing the issue.

→ Return the package to:

Ambreye
ul. Sucha 20
80-531 Gdańsk, Poland

complaint review process

Complaints are reviewed within 14 days of receiving the product.

If your complaint is approved, you may choose one of the following:

Repair of the defective product (if possible)
Replacement with a new product
Refund to your original payment method
Discount or other solution, where applicable