replating

We carefully gold-plate each product before shipping. If within three years of purchase the item is damaged, or defective, you can submit a replating form using our [COMPLAINT FORM].

how to submit for replating

To help us process your replating efficiently, please have the following ready:

Your order number
A description of the issue
Proof of purchase (e.g., invoice, order confirmation)
The product you are filing a complaint about

steps to submit your form

→ Complete the [COMPLAINT FORM] so we know exactly what happened. You need to fill out the form in your browser and download it.

→ Pack it up. Use the original Ambreye packaging if possible. If not, any sturdy and secure packaging will do — the most important thing is that your item travels safely back to us.

→ Email contact@ambreye.com with the completed form, your invoice and a few photos showing the issue.

→ Return the package to:

Ambreye
ul. Sucha 20
80-531 Gdańsk, Poland

replating review process

Forms are reviewed within 14 days of receiving the product.

If your complaint is approved, you may choose one of the following:

Replating of the defective product (if possible)
Replacement with a new product

important notes

Replating will not be accepted if the defect is caused:

After 3 years of purchase
Any physical damage caused outside of wearing jewelry 

If a complaint is rejected, the product will be returned to you at your expense.

contact

If you have doubts about whether your case qualifies for a complaint, please contact us at contact@ambreye.com before sending the item.